@font-face{font-family:"Bricolage";src:url(/fonts/display.woff2) format("woff2");font-weight:200 800;font-display:swap}
@font-face{font-family:"Hanken";src:url(/fonts/body.woff2) format("woff2");font-weight:100 900;font-display:swap}
:root{
  --ink:#0f1a30;--ink-2:#1c2b48;--ink-3:#2d4064;
  --paper:#e8ebf1;--surface:#fff;--line:#c9d0dd;--line-2:#e4e8f0;
  --text:#0e1626;--muted:#454f64;--faint:#7a859a;
  --signal:#2347f5;--signal-soft:#e6ebff;
  --urgent:#d8343a;--high:#e07b12;--normal:#8794ab;--low:#c3cad6;
  --amber:#b7791f;--amber-soft:#fbf1da;--moss:#2f7d5b;--moss-soft:#e2f2ea;--red-soft:#fde8e8;
  --orange:#e8710a;--orange-soft:#ffe9d2;--note:#fff8dc;--note-line:#e6d58a;
  --r:6px;
  --display:"Bricolage",ui-sans-serif,system-ui,sans-serif;
  --body:"Hanken",ui-sans-serif,system-ui,sans-serif;
}
:root[data-theme=dark]{
  --paper:#0a0f1c;--surface:#151e33;--line:#2f3d5c;--line-2:#222d48;--text:#f0f3fa;--muted:#aab4ca;--faint:#7c88a2;
  --signal:#6f8bff;--signal-soft:#1c2850;--amber-soft:#3a2f14;--moss-soft:#15322a;--red-soft:#3d1a1e;--orange:#ff9340;--orange-soft:#3d2610;--note:#2c2812;--note-line:#6b5f26;--ink:#080d18;
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;font:15px/1.5 var(--body);color:var(--text);background:var(--paper);-webkit-font-smoothing:antialiased}
h1,h2,h3{font-family:var(--display);font-weight:600;line-height:1.15;margin:0;letter-spacing:-.01em}
h1{font-size:28px}h2{font-size:20px}h3{font-size:16px}
a{color:var(--signal);text-decoration:none}a:hover{text-decoration:underline}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--signal);outline-offset:2px}
.muted{color:var(--muted)}.faint{color:var(--faint)}.small{font-size:13px}.nowrap{white-space:nowrap}
.num{font-variant-numeric:tabular-nums}
.hidden{display:none!important}

/* shell */
#app{display:grid;grid-template-columns:236px 1fr;min-height:100%}
.rail{background:var(--ink);color:#c9d1e2;padding:18px 12px;display:flex;flex-direction:column;gap:2px;position:sticky;top:0;height:100vh;overflow:auto}
.brand{font:700 22px var(--display);color:#fff;padding:2px 10px 16px;letter-spacing:-.02em;display:flex;align-items:center;gap:9px}
.brand i{width:18px;height:22px;background:var(--signal);display:inline-block;border-radius:3px;position:relative}
.brand i:before,.brand i:after{content:"";position:absolute;left:-4px;width:8px;height:8px;border-radius:50%;background:var(--ink)}
.brand i:before{top:-4px}.brand i:after{bottom:-4px;left:auto;right:-4px}
.rail a.nav{display:flex;align-items:center;justify-content:space-between;gap:8px;color:#c9d1e2;padding:7px 10px;border-radius:var(--r);font-weight:500}
.rail a.nav:hover{background:var(--ink-2);text-decoration:none}
.rail a.nav.on{background:var(--ink-3);color:#fff}
.rail .cnt{font:700 13px var(--display);min-width:26px;text-align:center;padding:1px 8px;border-radius:99px;background:var(--ink-3);color:#fff;font-variant-numeric:tabular-nums}
.rail a.nav.on .cnt{background:var(--signal)}
.rail .cnt.zero{background:transparent;color:#7f8ba4;font-weight:500}
.rail .cnt.bump{animation:bump .6s ease-out}
@keyframes bump{0%{transform:scale(1)}30%{transform:scale(1.35);background:var(--signal)}100%{transform:scale(1)}}
.rail .group{margin:16px 10px 4px;font-size:12.5px;color:#7f8ba4;display:flex;justify-content:space-between;align-items:center}
.rail .group button{background:none;border:0;color:#9fb0d6;cursor:pointer;padding:2px 6px;border-radius:4px}
.rail .group button:hover{background:var(--ink-2);color:#fff}
.rail .me{margin-top:auto;padding:12px 10px 4px;border-top:1px solid var(--ink-3);font-size:13px;display:flex;justify-content:space-between;align-items:center;gap:8px}
.rail .me b{color:#fff;font-weight:600;display:block;overflow:hidden;text-overflow:ellipsis}
main{padding:26px 34px 60px;min-width:0}
.page{max-width:1180px;margin:0 auto}
.pagehead{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.pagehead .sub{color:var(--muted);margin-top:4px}

/* controls */
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface);padding:7px 13px;border-radius:var(--r);cursor:pointer;font-weight:600;font-size:14px;transition:background .12s,border-color .12s}
.btn:hover{border-color:var(--faint)}
.btn.primary{background:var(--signal);border-color:var(--signal);color:#fff}
.btn.primary:hover{filter:brightness(1.1)}
.btn.danger{color:var(--urgent)}
.btn.ghost{border-color:transparent;background:none}
.btn.sm{padding:4px 9px;font-size:13px}
.btn[disabled]{opacity:.55;cursor:default}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=search],input[type=time],select,textarea{width:100%;border:1px solid var(--line);background:var(--surface);border-radius:var(--r);padding:7px 10px}
textarea{resize:vertical;min-height:90px;line-height:1.5}
input[type=color]{width:44px;height:34px;padding:2px;border:1px solid var(--line);border-radius:var(--r);background:var(--surface)}
label.f{display:block;margin-bottom:12px;font-weight:600;font-size:13.5px}
label.f>span{display:block;margin-bottom:4px}
label.f small{display:block;font-weight:400;color:var(--muted);margin-top:3px;font-size:12.5px}
label.chk{display:inline-flex;gap:7px;align-items:center;margin-right:14px;font-weight:500}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 14px}
.toolbar{display:flex;gap:10px;align-items:center;margin-bottom:12px;flex-wrap:wrap}
.toolbar input[type=search]{max-width:300px}
.toolbar select{width:auto}

/* chips */
.chip{display:inline-block;padding:1px 8px;border-radius:99px;font-size:12.5px;font-weight:600;line-height:1.6}
.s-open{background:var(--signal-soft);color:var(--signal)}
.s-pending{background:var(--amber-soft);color:var(--amber)}
.s-closed{background:var(--line-2);color:var(--muted)}
.s-await{background:var(--red-soft);color:var(--urgent)}
.s-rejected{background:var(--line-2);color:var(--urgent);text-decoration:line-through}
.trow.st-pending{background:color-mix(in srgb,#f2c200 14%,var(--surface))}
.trow.st-pending:hover{background:color-mix(in srgb,#f2c200 22%,var(--surface))}
.trow.st-closed,.trow.st-rejected{--c:var(--low)!important;background:var(--line-2);filter:grayscale(1);opacity:.62}
.trow.st-closed:hover,.trow.st-rejected:hover{opacity:.9;background:var(--line-2)}
.rowact{display:flex;gap:6px;justify-content:flex-end}
.rowact button{width:30px;height:30px;border-radius:50%;border:1.5px solid;background:var(--surface);cursor:pointer;font-size:15px;font-weight:700;line-height:1;transition:background .12s,color .12s}
.rowact .ok{color:var(--moss);border-color:var(--moss)}.rowact .ok:hover{background:var(--moss);color:#fff}
.rowact .no{color:var(--urgent);border-color:var(--urgent)}.rowact .no:hover{background:var(--urgent);color:#fff}
.tag{display:inline-block;padding:0 7px;border-radius:4px;background:var(--line-2);font-size:12.5px;color:var(--muted)}
.tag:before{content:"#"}
.pri{display:inline-flex;align-items:center;gap:6px;font-size:13px}
.pri:before{content:"";width:9px;height:9px;border-radius:2px;background:var(--c)}
.p-urgent{--c:var(--urgent)}.p-high{--c:var(--high)}.p-normal{--c:var(--normal)}.p-low{--c:var(--low)}

/* ticket list: ruled rows with a priority spine */
.list{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
.trow{display:grid;grid-template-columns:78px minmax(0,1fr) 150px 110px 74px;gap:12px;align-items:center;padding:11px 16px 11px 0;border-bottom:1px solid var(--line-2);color:inherit;position:relative;box-shadow:inset 4px 0 0 var(--c)}
.trow:last-child{border-bottom:0}
.trow:hover{background:color-mix(in srgb,var(--surface) 92%,var(--signal));text-decoration:none}
.trow .id{font:600 13px var(--display);color:var(--muted);padding-left:18px;font-variant-numeric:tabular-nums}
.trow .t{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.trow .pv{color:var(--muted);font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.trow .who{font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.trow .when{text-align:right;font-size:13px;color:var(--muted)}
.draftmark{color:var(--amber);font-weight:600;font-size:12.5px}
.empty{padding:44px 20px;text-align:center;color:var(--muted)}
.empty b{display:block;color:var(--text);font:600 18px var(--display);margin-bottom:4px}
.pager{display:flex;justify-content:space-between;align-items:center;margin-top:12px;color:var(--muted);font-size:13.5px}

table.t{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
table.t th{text-align:left;font-size:13px;font-weight:600;color:var(--muted);padding:9px 14px;border-bottom:1px solid var(--line);background:var(--paper)}
table.t td{padding:10px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
table.t tr:last-child td{border-bottom:0}
table.t td.r,table.t th.r{text-align:right}

/* ticket view */
.ticket{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:24px;align-items:stretch;min-height:calc(100vh - 26px);margin-bottom:-60px}
.ticket>div{display:flex;flex-direction:column;min-width:0}
.ticket>.side{align-self:start}
.ticket .thread{flex:1;align-content:start}
.stub{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);position:relative;margin-bottom:18px}
.stub .top{padding:16px 22px 14px;display:flex;gap:18px;align-items:flex-start}
.stub .no{font:700 34px/1 var(--display);letter-spacing:-.03em;color:var(--ink);font-variant-numeric:tabular-nums}
:root[data-theme=dark] .stub .no{color:var(--text)}
.stub .no small{display:block;font:500 12px var(--body);color:var(--muted);letter-spacing:0;margin-bottom:5px}
.stub h1{font-size:21px;flex:1;min-width:0}
.stub .perf{border-top:2px dashed var(--line);margin:0 14px;position:relative}
.stub .perf:before,.stub .perf:after{content:"";position:absolute;top:-10px;width:18px;height:18px;border-radius:50%;background:var(--paper);border:1px solid var(--line)}
.stub .perf:before{left:-24px}.stub .perf:after{right:-24px}
.stub .bot{padding:11px 22px;display:flex;gap:14px;flex-wrap:wrap;align-items:center;font-size:13.5px;color:var(--muted)}
.thread{display:flex;flex-direction:column;gap:12px}
.msg{max-width:88%;padding:11px 15px;border-radius:12px;background:var(--surface);border:1px solid var(--line);white-space:pre-wrap;overflow-wrap:anywhere}
.msg .meta{display:flex;gap:10px;justify-content:space-between;font-size:12.5px;color:var(--muted);margin-bottom:4px;white-space:normal}
.msg .meta b{color:var(--text);font-weight:600}
.msg.agent{align-self:flex-end;background:var(--signal-soft);border-color:color-mix(in srgb,var(--signal) 28%,transparent);border-bottom-right-radius:3px}
.msg.customer{align-self:flex-start;border-bottom-left-radius:3px}
.msg.note{align-self:stretch;max-width:none;background:var(--note);border:1px dashed var(--note-line);border-radius:var(--r)}
.msg.draft{border-style:dashed;border-color:var(--amber);background:var(--amber-soft)}
.msg .err{color:var(--urgent);font-size:12.5px;margin-top:6px;white-space:normal}
.dock{position:sticky;bottom:0;z-index:5;margin-top:20px;padding-bottom:12px;background:linear-gradient(to bottom,transparent,var(--paper) 14px)}
.heldbar{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;background:var(--orange-soft);border:1px solid color-mix(in srgb,var(--orange) 55%,transparent);border-left:4px solid var(--orange);color:var(--text);padding:10px 14px;border-radius:var(--r);margin-bottom:8px}
.composer{box-shadow:0 -4px 14px rgb(0 0 0/.08);background:var(--surface);border:1px solid var(--line);border-radius:var(--r);position:relative}
.composer .tabs{display:flex;border-bottom:1px solid var(--line)}
.composer .tabs button{background:none;border:0;padding:9px 16px;cursor:pointer;font-weight:600;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px}
.composer .tabs button.on{color:var(--signal);border-bottom-color:var(--signal)}
.composer.isnote{background:var(--note);border-color:var(--note-line)}
.composer textarea{border:0;border-radius:0;min-height:120px;background:transparent}
.composer .foot{display:flex;gap:10px;justify-content:space-between;align-items:center;padding:8px 10px;border-top:1px solid var(--line-2);flex-wrap:wrap}
.pop{position:absolute;left:12px;bottom:58px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:0 8px 28px rgba(16,26,44,.18);width:min(420px,calc(100% - 24px));max-height:240px;overflow:auto;z-index:5}
.pop div{padding:7px 12px;cursor:pointer;display:flex;gap:10px;align-items:baseline}
.pop div.on,.pop div:hover{background:var(--signal-soft)}
.pop b{font-family:var(--display);color:var(--signal)}
.pop span{color:var(--muted);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.side{display:flex;flex-direction:column;gap:14px;position:sticky;top:20px}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px}
.panel h3{margin-bottom:10px}
.panel dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:6px 12px;font-size:14px}
.panel dt{color:var(--muted)}.panel dd{margin:0;text-align:right;overflow-wrap:anywhere}
.tagedit{display:flex;gap:6px;flex-wrap:wrap}
.tagedit .tag{cursor:pointer}.tagedit .tag:after{content:" ×";opacity:.6}

/* dashboard */
.hello{font:600 30px/1.2 var(--display);max-width:760px;letter-spacing:-.02em}
.hello a{border-bottom:2px solid var(--signal);color:inherit}.hello a:hover{text-decoration:none;background:var(--signal-soft)}
.strip{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));margin:24px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:var(--surface)}
.strip>div{padding:14px 18px;border-right:1px solid var(--line-2)}
.strip>div:last-child{border-right:0}
.strip b{display:block;font:600 28px/1.1 var(--display);font-variant-numeric:tabular-nums}
.strip span{color:var(--muted);font-size:13.5px}
.dash{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:26px}
.dash section>h2{margin-bottom:10px}
.chart{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px}
.chart svg{width:100%;height:auto;display:block}
.legend{display:flex;gap:16px;font-size:13px;color:var(--muted);margin-bottom:6px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:6px}
.bar{height:8px;border-radius:4px;background:var(--line-2);overflow:hidden}.bar>i{display:block;height:100%;background:var(--signal)}

/* modal & toast */
.modal{position:fixed;inset:0;background:rgba(10,16,30,.5);display:flex;align-items:flex-start;justify-content:center;padding:6vh 16px;overflow:auto;z-index:50}
.modal .box{background:var(--surface);border-radius:10px;width:min(620px,100%);padding:22px 24px;box-shadow:0 20px 60px rgba(0,0,0,.35)}
.modal .box>h2{margin-bottom:14px}
.modal .acts{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}
#toasts{position:fixed;bottom:18px;right:18px;display:flex;flex-direction:column;gap:8px;z-index:60}
.toast{background:var(--ink);color:#fff;padding:10px 14px;border-radius:var(--r);box-shadow:0 6px 20px rgba(0,0,0,.3);max-width:360px;animation:tin .18s ease-out}
.toast.err{background:var(--urgent)}
@keyframes tin{from{opacity:0;transform:translateY(6px)}}

/* settings */
.subtabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:22px;flex-wrap:wrap}
.subtabs a{padding:8px 14px;color:var(--muted);font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px}
.subtabs a.on{color:var(--text);border-bottom-color:var(--signal);text-decoration:none}
.subtabs a:hover{text-decoration:none;color:var(--text)}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;margin-bottom:18px}
.card>h3{margin-bottom:12px}
code,pre{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px}
pre{background:var(--ink);color:#d7def0;padding:12px 14px;border-radius:var(--r);overflow:auto;margin:8px 0;white-space:pre-wrap;word-break:break-all}
code.k{background:var(--line-2);padding:1px 6px;border-radius:4px}
.hours{display:grid;grid-template-columns:110px 1fr;gap:6px 10px;align-items:center}
.hours .r{display:flex;gap:6px;align-items:center}.hours input[type=time]{width:auto}
.split{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:26px;align-items:start}
.login{max-width:380px;margin:12vh auto;padding:0 20px}
.login .brand{color:var(--text);padding-left:0;font-size:30px}
.login .brand i:before,.login .brand i:after{background:var(--paper)}
:root[data-theme=dark] .rail{background:#0d1426;border-right:1px solid var(--line-2)}
.err-text{color:var(--urgent);font-size:14px;margin:6px 0}

@media (max-width:900px){
  #app{grid-template-columns:1fr}
  .rail{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center;padding:8px 10px}
  .rail .brand{padding:4px 8px}.rail .group,.rail .me b{display:none}.rail .me{margin:0 0 0 auto;border:0;padding:0}
  .rail a.nav{padding:5px 9px}
  main{padding:18px 16px 50px}
  .ticket,.dash,.split{grid-template-columns:1fr}
  .side{position:static}
  .trow{grid-template-columns:56px minmax(0,1fr) 84px 70px}.trow .who{display:none}
  .grid2,.grid3{grid-template-columns:1fr}
  .msg{max-width:100%}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

.msg .copies{font-size:12.5px;color:var(--muted);margin-bottom:2px;white-space:normal;overflow-wrap:anywhere}
.ccrow{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:10px 12px 0}
.ccrow label{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600;color:var(--muted)}
.ccrow input{flex:1;min-width:0}
@media (max-width:900px){.ccrow{grid-template-columns:1fr}}